Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all items purchased directly from our website. Products must be in their original condition, unused, and with all protective stickers and tags intact.
Are Daniel Wellington watches water-resistant?
Most Daniel Wellington watches have a water resistance of 3ATM. This means they are resistant to splashes and rain, but should not be worn while showering, bathing, or swimming.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna in select regions.
How do I change the strap on my watch?
Our watches feature interchangeable straps. Each watch comes with a small tool in the box that allows you to easily pop out the spring bars and swap your leather, NATO, or mesh strap.
Is there a warranty on my products?
Yes, all Daniel Wellington watches come with a limited two-year warranty from the date of purchase, covering manufacturing defects such as the watch movement, indexes, dial, and hands.